shipping profiles
type of shipping
certified letter
All orders are shipped from Spain as a "certified letter". Items posted are tracked and individually identified with a label with barcode stuck to the front. Items are delivered and signed for at the address of the recipient. If they cannot be delivered, a notification will be left in the letterbox so they can be collected from the indicated Post Office, where they will be kept for 15 days. *
tracking code
Customers can track the posted items using a “tracking code” via the website www.correos.es *. The code will be sent to the customer in the “shipping confirmation email”.
packaging
Din A3 prints are packed in a protective cello bag and are shipped flat inside a resistant cardboard envelope (321x455 mm).
Din A2/A1 prints are packed in a protective cello bag and are shipped rolled up inside a resistant cardboard box (115x115x455mm).
A “delivery note” and a “certificate of authenticity” are enclosed with all orders.
delivering time
The prints are dispatched within three days of receipt.
The delivery time depends on the geographical zone in which the customer is located. Usually you have to calculate 2 - 7 days for Spain / 5 - 15 days for Europe / 4 - 8 weeks for out of Europe (according to country)
Depending on the availability of the prints in stock, it can be necessary to add about three working days to the delivery time.
shipping costs
Flat rate shipping costs are calculated in addition to the purchase price of each order. Depending on the geographical zone, one of the following shipping prices has to be added.
9,00 € within Spain
15,00 € within Europe
19,00 € out of Europe
Shipping costs include the handling, packaging and shipping of the order.
order cancellation or change
The purchase can be canceled or changed as long as the “shipping confirmation email” didn’t arrive. This means that the sending process has not yet started. In this case the customer has to send an email as soon as possible to cancel or change the order.
refunds
returns and exchanges
A refund is possible in the case that the item was sent incorrectly in terms of title, format or quantity, or if the product was damaged during transport due to faulty packaging. When one of these cases happens and can be proven, the complaint will be accepted within four weeks after you have received the order. Shipping return and exchange charges will be covered by jessicavonhelmolt.com . Unfortunately, the amount already paid for the purchase of the item cannot be reimbursed.
loss, damaged or missing shipment
In case of loss or deterioration which can be attributed to the debt of the national or international Post Office system, jessicavonhelmolt.com is excluded from responsibility for the refund. In this case the customer is requested to send an email to Jessica von Helmolt so that the complaint can be forwarded to the Post Office.
loss
national shipments
The beneficiary of any compensation of the Post Office for damage or theft is always the sender.
Deadlines to formulate an incident/claim: Minimum 7 days, maximum 4 months from the date of admission of the shipment.
International shipments
The beneficiary of any compensation of the Post Office for damage or theft is always the sender.
Deadlines to formulate an incident/claim: Minimum 15 days and maximum 6 months from the date of admission of the shipment. *
deterioration
national shipments
The beneficiary of any compensation of the Post Office for damage or theft is always the sender. Deadlines to formulate an incident/claim: Minimum 7 days and maximum 4 months from the date of admission of the shipment. It is necessary to communicate the deterioration at the time of receipt of the shipment. Otherwise, the Spanish Post Office consider that the shipment has been delivered in good condition.
The Spanish Post Office will not be able to admit a claim for damage, deterioration or lack of content of these products if it is verified after delivery. The Spanish Post Office may request photos of the packaging and the damaged content to prove the damage and if the packaging is adequate to guarantee its integrity. *
international shipments
Deadlines to formulate an incident/claim: Minimum 15 days and maximum 6 months from the date of admission of the shipment. Documents to provide: In the case of a claim for a lost, damaged or missing shipment, the Spanish Post Office may request from the claimant a document justifying the value of the merchandise, repair or replacement invoice.
* source: correos.es (2021)